FAQ

To request a custom design, please visit our official Get in Touch page. There, you will find all our active contact channels (including WhatsApp, Telegram, and social media links) that you can use to start your design inquiry.

To ensure you are communicating with us safely, always obtain our official contact numbers, emails, and social media handles directly from our website at prizynz.com. Do not trust external links, profiles, or accounts that are not listed on our official website.

Bring your ideas to life in three simple steps: share your concept, styling preferences, or references via our contact form. Our design team will create tailored drafts and mockups for you. We refine it together until you love it. Once approved, we upload your custom item to our shop and send you a private link to order.

Yes, 100% free! Every Prizynz case comes with free custom design. We offer our design and customization services completely free of charge. You only pay for the printed product itself at checkout once you approve the design.

Each design includes up to 2 free revisions. After that, additional revisions are $1 each, increasing by $1 with every extra revision (3rd revision: $1, 4th revision: $2, 5th revision: $3, and so on). This fee is added directly to your product price at checkout.

Yes! If you prefer a completely clean design without the Prizynz branding, we can remove the logo for an additional fee of $2, added to your product price at checkout.

We accept custom text, names, initials, quotes, geometric patterns, abstract art, minimalist graphics, color combinations, simple illustrations, and personal modest photos, or logos/artwork you own the rights to.

We do not design copyrighted characters/brands (unless proof of ownership is provided), explicit/offensive content, low-resolution artwork, or illustrations/photos depicting nudity, revealing clothing, or immodest poses (regardless of consent).

To view the complete refund and return policies, please visit the footer of the specific shop you purchased from (or plan to purchase from), where you will find the Returns & FAQ page. Please visit that page for full transactional policies.

Yes, but only before it goes to production. All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the edit link provided in your confirmation email at any time before production begins.

Once your order goes to production, it cannot be canceled or modified.

We want to make sure you love our products, and quality is guaranteed. Because our products are made to order, we do not accept general returns or sizing-related returns.

If there is a print error or visible quality issue, we will replace or refund it. To help us provide a speedy resolution, please provide clear photos of the products on a flat, well-lit surface showing the issue clearly, and send them via our contact form within 30 days of receiving your order.

We accept credit/debit cards (Visa, MasterCard, etc.), PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and other local checkout options.

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

International orders may be subject to import taxes, duties, and other customs charges. Depending on your location and the items ordered, you’ll see either a pre-collected duty amount or a notice about potential import fees at checkout.

You are responsible for any applicable import duties or fees, whether collected at checkout or upon delivery. For more details regarding your country’s customs policies, please contact your local customs office.

No, donations, tips, and locked messages are non-cancellable and non-refundable. Once checkout payment is completed, we cannot issue a cancelation or refund.

If you experience issues accessing a locked message after payment, please reach out to us via our contact form and we will troubleshoot the problem for you.

Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order processing, transactions, and returns.

Our Get in Touch channels (Telegram, Instagram, Facebook Messenger, and Pinterest) are strictly dedicated to custom design requests, design drafts, and creative inquiries.

For any order-related inquiries — including delivery tracking, shipping delays, printing issues, or refunds — please visit our official Contact page (also linked at the bottom of our shop). Our design team channels do not have access to transactional databases and cannot process order or refund details.